Refund Policy
Effective Date: October 25, 2025
1. Overview
At Elite Mind Funding, we are committed to providing high-quality trading education and evaluation services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our various programs and services.
2. General Refund Principles
Important Note:
All fees paid for Elite Mind Funding programs are allocated to operational expenses including staff, technology, and business operations. These fees should not be considered deposits and are generally non-refundable except as outlined in this policy.
2.1 Refund Eligibility
Refunds may be considered under the following circumstances:
- Technical issues preventing access to purchased services
- Duplicate or erroneous payments
- Cancellation within the specified cooling-off period
- Exceptional circumstances as determined by Elite Mind Funding management
2.2 Non-Refundable Items
The following are generally not eligible for refunds:
- Programs that have been accessed or started
- Failed evaluation attempts due to rule violations
- Poor trading performance or losses
- Change of mind after program commencement
- Services consumed or completed
3. Program-Specific Refund Policies
3.1 Evaluation Programs
Cooling-Off Period
New evaluation purchases may be eligible for a full refund if requested within 14 days of purchase and before the trading account has been accessed or activated.
Technical Issues
If technical problems prevent access to your evaluation account for more than 48 hours, you may be eligible for a refund or program reset at our discretion.
Rule Violations
Evaluations terminated due to rule violations (exceeding loss limits, prohibited trading strategies, etc.) are not eligible for refunds.
3.2 Funded Trading Programs
Account Termination
Funded accounts terminated due to rule violations or drawdown breaches are not eligible for refunds of evaluation fees.
Voluntary Withdrawal
Participants who voluntarily withdraw from evaluations programs after account activation are not eligible for refunds.
3.3 Educational Services
Digital Content
Educational materials, courses, and digital content are generally non-refundable once accessed or downloaded.
Live Training Sessions
Fees for live training sessions or webinars are non-refundable if the session has already occurred or if you fail to attend.
4. Refund Request Process
4.1 How to Request a Refund
Contact our support team at info@elitemindfunding.com within the applicable refund period
Include your account details and purchase information
Provide a detailed explanation of the reason for your refund request
Submit any supporting documentation if applicable
4.2 Required Information
Your refund request must include:
- Full name and email address associated with your account
- Order number or transaction ID
- Date of purchase
- Detailed reason for the refund request
- Any relevant screenshots or documentation
4.3 Processing Time
- Review Period: We will review your request within 5-7 business days
- Decision Notification: You will be notified of our decision via email
- Processing Time: Approved refunds will be processed within 10-14 business days
- Payment Method: Refunds will be issued to the original payment method
5. Special Circumstances
5.1 Technical Issues
If you experience technical difficulties that prevent you from accessing our services:
- Report the issue to our support team immediately
- Provide detailed information about the problem
- Allow our technical team to attempt resolution
- Refunds may be considered if the issue cannot be resolved within 48 hours
5.2 Duplicate Payments
If you accidentally make duplicate payments for the same service, the duplicate payment will be refunded automatically once identified. Please contact support to expedite this process.
5.3 Unauthorized Charges
If you believe you have been charged without authorization, please contact us immediately. We will investigate and process appropriate refunds for verified unauthorized charges.
6. Chargeback Policy
Important Notice:
Initiating a chargeback without first contacting Elite Mind Funding support may result in immediate account suspension and termination of services.
Before initiating a chargeback:
- Contact our support team to resolve the issue
- Allow reasonable time for our team to investigate and respond
- Provide all necessary information to facilitate resolution
- Consider our dispute resolution process
If you proceed with a chargeback after receiving services, we reserve the right to pursue collection of the amount owed and may restrict future access to our services.
7. Contact Information
For refund requests or questions about this policy, please contact us:
Contact Us